Terms & Conditions

Communication with you, our customer

We endeavour to reply to all communication within 2 hours.  This includes email and voicemail. 

Acceptance of Orders

All orders submitted through our website are confirmed by e-mail after submission. No order should be deemed to be accepted by us without this confirmation.  All orders are fulfilled subject to the terms and conditions here in.

It might not be possible for us to accept orders for certain items for delivery to certain countries.

Currency

Prices quoted on our website are in New Zealand Dollars (NZD).  All payments are to be made in New Zealand Dollars.  (Your credit card providers will charge the order in your local billing currency)

Taxes

All prices displayed on our website are inclusive of GST.

GST is also itemised separately during checkout, and on your invoice.

A tax invoice is automatically emailed to you after payment has been received.

Shipping & handling

All product prices exclude shipping and handling.  Shipping and handling costs are calculated and applied to your basket during checkout.  These costs will vary depending on the size and weight of items being purchased, and your selected shipping options and preferences.

We use Fastway and New Zealand Couriers.

Damage in Transit

After leaving the warehouse all goods are insured by our forwarder against damage, if you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the forwarders insurers. If you receive a battered parcel please contact us immediately. 

Payments

You may settle your order using our online payment gateway (PayPal).  This system allows you to  pay by Visa, MasterCard or use your PayPal account balance if applicable.

Important: do not e-mail us your credit card details.  Always use the secure payment gateway provided after checkout.

Postal orders and cheques are not accepted

Warranties/Guarantees

All Maha battery chargers carry a minimum 3 year limited manufacturer  warranty.

All batteries carry a 1 year limited manufacturer warranty.

If you have a problem, please contact us directly and we'll do our best to sort it out asap.

Returns and Refunds

General rule of thumb... "if your unit is broken and it has not got signs of neglect of abuse, and it's within its warranty period, we will replace it.  Courier costs are the responsibility of the customer.  Local pickup and swap out are available from our Christchurch warehouse".

Return policies vary depending on product.  We accept returns within seven days after you have taking delivery of your ordered items.  Goods returned must be in its original packing and in an unused condition; they will be returned at customer's expense to the original point of dispatch, on request this can be arranged by us. The refund would be arranged within 30days after we have received the goods, less insurance, freight costs, and subject to inspection as to there suitability for resale.  Customers based outside of New Zealand will be responsible for any custom charges that might be charged when returning goods. If you wish to make a return please contact us for a return authorisation code, returns are not accepted without this code.

We cannot accept the return for refund of batteries which have been removed from their sealed retail packing.  We can replace batteries where warranty issues are cited and the return has been agreed.

Cancellations

Any cancellation of orders must be done before the goods are dispatched from our warehouse.  Cancellations received after this time will be refunded less freight and insurance costs.  If you wish to cancel goods please contact us.

Payment & Retention of Title

Under normal circumstances, goods must be paid for prior to dispatch. If for any reason, goods are agreed to be shipped prior to clearance of payments, title in the goods shipped belongs to 1Destiny Ltd t/a Recharged until payment in full for the goods is received by us.

Confidentiality

We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential.  We never supply information to third parties, we do not store your credit card details. 

Applicable Law and Courts of Jurisdiction

All transactions undertaken through this website are governed by New Zealand law and any legal actions arising out of such transactions shall be subject to the New Zealand processes and under the jurisdiction of New Zealand Courts.

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